OkCupid has a complete great deal of users. Around 150,000 of these are online at any provided minute. Making sure that means plenty of great conversations and connections, and an excellent wide range of concerns for the client Experience group, too.

Not merely do users have questions regarding things such as giving messages and reporting users (it’s maybe maybe not a great globe), they likewise have questions regarding exactly just how our customer care works. To get an improved grasp on the subject, we chatted with your Director of Customer Enjoy and a residential district Moderator through the Customer Experience group about the managing process of issues such as for instance reporting, banning, harassment and help.

Name: DCE (Director of Client Experience)

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